Thank you for choosing SOCKYWOKY.com We take your privacy seriously and are committed to protecting personal information. Our policy outlines how we collect, process, use and protect any information you provide when using our website or services. If you have any questions, please contact our data protection lead at SOCKYWOKY.COM

All information collected by SOCKYWOKY.COM is stored and handled in accordance with the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018. Personal and financial information collected on this site is used for the sole purposes of processing and delivering your order, to occasionally send you information about our products and services, to operate our company and to protect our interests.

What we collect

In order to provide you with our services, we may collect the following information:

• name, gender and date of birth

• contact telephone number

• email address

• demographic information such as postcode, preferences and interests

• if you place an order, we will also collect your credit card or payment details

• history of your preferences

• a record of any correspondence you send us including e-mail messages, as this helps us to track any problems or concerns you may have

• a record of your purchases with us so that we can quickly deal with any issues you may have about your order

• other information you may provide to us.

If you access our website from a mobile or any other device, we may collect certain information from your device which includes your IP address, browser type, device type, general geographic location and any other technical details.

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What we do with the information we gather

Our legal basis for collecting and processing your data is to fulfil a contractual obligation. In order to process orders, SOCKYWOKY.COM will require your name, address, delivery address (if different), credit or debit card number and expiry date. We also ask for a telephone number with which to contact you if there are any difficulties with your order. Your credit card details are taken through a secure server for processing by your card provider and our bank. We will pass your name and delivery address on to the carrier responsible for delivering your order.

We may also ask you for your consent to send you marketing information, updates and other content that we think you may be interested in.

In some cases, we may use your information for a legal obligation, or in our legitimate interest to complete credit checks before we can provide you with services and confirm you as a new customer. If you choose not to provide us with required data, we may not be able to provide you with certain services or fulfil our contractual obligations to you.

We may also use the lawful basis of contract to send emails containing marketing offers, promotions and other relevant communications to customers that have previously purchased from SOCKYWOKY, and consent to send updates to individuals that have signed up to receive SOCKYWOKY’s email newsletter.

We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• internal record keeping

• to set you up as a new customer

• to improve our products and services

• to enable us to tell you about any special offers, promotions or company news that may be tailored to your legitimate interest (eg. based on previous purchases). You may unsubscribe from receiving such correspondence at any time by contacting us here and stating that you no longer wish to receive emails from SOCKYWOKY. Or you can click on the “unsubscribe” link in the marketing emails we send you.

• to enable us to contact you (and to ask for your permission to be included if we are planning any market research) so that we may establish what you like or do not like about our products and services

• to plan our future product purchases to try and meet your requirements going forward

• to help us understand the shopping patterns of our customers so we can send you the most relevant information, to avoid wasting your time and our money

• when necessary, to share your information with credit reference or fraud detection agencies - at all times the information will be secure

• to operate and develop our business.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.